Subscription & account
“I can’t log in to the app”
Section titled ““I can’t log in to the app””The most common cause: you bought the subscription through the App Store or Play Store, but tried to log in with a website account.
App Store and Play Store subscriptions don’t create a website login. Your access is tied to your Apple ID or Google account on the device. There’s nothing to log in to.
If the app is asking you to subscribe even though you’ve already paid:
- When the subscription pop-up appears, look for Restore Purchase at the bottom of the screen.
- Tap it. The app contacts Apple/Google, confirms your active subscription, and unlocks access.
If Restore Purchase doesn’t find anything, check that the device is signed in to the same Apple ID or Google account you used to purchase.
Individual vs organisation plans
Section titled “Individual vs organisation plans”| Individual | Organisation | |
|---|---|---|
| Who it’s for | Single responder, self-purchased | A service or trust covering multiple users |
| Purchase route | App Store / Play Store | Direct invoice, PO, or framework |
| Login | Tied to Apple ID / Google account | Email + password, SSO available |
| MDM deployment | No | Yes, see Enterprise deployment |
| Custom data layers | No | Yes |
| Volunteer/charity pricing | n/a | Available, contact us |
Switching from individual to organisation is straightforward: your service contacts us and we map your existing account in.
Trials and demos
Section titled “Trials and demos”Charities, volunteer responders, and services evaluating the app: we run trials. Email [email protected] with a one-line note about your service and use case and we’ll set one up.
Cancelling a subscription
Section titled “Cancelling a subscription”- App Store: iPhone Settings → [your name] → Subscriptions → Blue Light Maps → Cancel.
- Play Store: Play Store app → profile → Payments & subscriptions → Subscriptions → Blue Light Maps → Cancel.
- Organisation account: contact your service admin, or email us.